Reliable Support, On Your Schedule
BTG's managed services team provides enterprise-grade IT support with the responsiveness and care of a boutique firm. Whether you need ongoing production support, a help desk for your employees, or a team to handle testing and documentation, we scale to your needs.
All of our support staff are 100% on-shore U.S. citizens, ensuring clear communication and cultural alignment with your business.
- Dedicated support teams familiar with your systems
- SLA-driven response times and escalation paths
- 100% on-shore U.S.-based staff
- Flexible engagement models (T&M or Managed Contract)
- Experience with Fortune 500 enterprise environments
What's Included
Help Desk Support (Level 1 & 2)
Our help desk team provides responsive, knowledgeable support to your end users. From password resets to application troubleshooting, we handle it with professionalism.
- Level 1 End-User Support
- Level 2 Application & Technical Support
- Ticketing System Management
- Escalation Workflows
- SLA-Based Response Times
Production Support
Keep your critical systems running smoothly. BTG provides ongoing production support for enterprise applications, ensuring stability and rapid issue resolution.
- Application Production Support
- Incident Management
- Root Cause Analysis
- System Monitoring
- On-Call & After-Hours Support
Software Testing & QA
Comprehensive testing services to ensure your applications are reliable, performant, and bug-free before they reach production.
- Functional Testing
- Regression Testing
- User Acceptance Testing (UAT)
- Integration Testing
- Test Script Development
Technical Documentation
Clear, thorough documentation is critical for system maintenance and user adoption. BTG creates documentation that your teams will actually use.
- User Guides & Manuals
- System Administration Docs
- Process & SOP Documentation
- Knowledge Base Articles
- Training Materials
Managed Service Contracts
Predictable, cost-effective IT support through flexible managed service agreements tailored to your environment and needs.
- PC, Server & Camera Management
- Network Monitoring
- Patch Management
- Asset Inventory Management
- Monthly Reporting
Staff Augmentation
Need extra hands for a project or peak period? BTG provides skilled IT professionals to augment your existing team on a short- or long-term basis.
- Project-Based Staffing
- Long-Term Embedded Resources
- Specialized Skills On-Demand
- Remote & On-Site Options
- Quick Deployment
Flexible Pricing Options
BTG uses a Time & Materials model — you only pay for hours worked, or opt for a fixed managed service contract.
$75 – $100/hr
Level 1 Support
Help desk, password resets, basic troubleshooting
$100 – $150/hr
Level 2 Support
Application support, configuration, testing
Custom Pricing
Managed Contract
Monthly fixed-fee based on scope and volume